The Hi-Touch OS Management line provides specific supported platforms with design services, OS installation, system administration, and a full suite of disaster recovery/ business continuity services.

SUPPORTED PLATFORMS

• Windows 2003
• Red Hat Enterprise Linux (all versions currently supported by Red Hat)
• Debian Gnu/Linux Stable and Old-Stable
• Solaris (all versions currently supported by Sun Microsystems)

DESIGN SERVICES

• Initial design review with Hosted Solutions' OS experts.
• System and installation support documentation provided by Project Manager.

OS INSTALLATION

• Base OS installation, including OS licensing.

SYSTEM ADMINISTRATION

• Proactively resolve Windows Services issues logged in the Windows event viewer and create customer notification tickets for all critical events (Windows only)
• User account management - add, disable, remove, reset passwords.
• OS network configuration management - change IPA, route, interface.
• Resize file systems (where possible).
• Manage disk de-fragmentation on a quarterly basis (Windows only)

PREMIER SERVER MONITORING SERVICES

• Hi-Touch Patch Management (Click here for more details.)
• Hi-Touch Server Monitoring (Click here for more details.)

BACKUP MANAGEMENT

• Installation and administration of backup client software.
• Hi-Touch Backup Service (Click here for more details.)