At Hosted Solutions we combine automated support systems with live technical resources in an effort to provide our customers with the best experience possible.

From customer driven security audits to compliancy reporting as required from new HIPPA and Sarbanes-Oxley standards, Hosted Solutions provides our customers the expertise and resources needed for success. Our customers can be reassured that Hosted Solutions meets and in many cases exceeds many of the new standard requirements.

Process review, Change Order Management, Security Audits, Facilities Audits, Management Assesments, Bi-Annual Employee Background Checks, New Employee Screening and Security Clearance, Physical and Virtual Security Zoning, all of these and many more are processes and standards that comprise our compliancy makeup.

Escalation procedures are in place and followed as customers contact our support infrastructure via the following:

• Live phone support 24 x 7 x 365 via local and toll free numbers
• Email Support
• Trouble Ticketing System
• All facilities are staffed and available 24 x 7 x 365

All support requests and tickets are monitored daily by our executive staff and escalation procedures can ultimately include our CEO, President and CTO if needed.