Hosted Solutions understands your IT infrastructure is the foundation on which you run your business, and our commitment to quality service does not stop at our people. Hosted Solutions' support systems were created from rigorous testing and industry knowledge of products and feature sets incorporated to fit our client's needs. At Hosted Solutions we have embraced and utilized some of the most advanced and robust Support and Process Automation tools available:

• Experienced Project Managers and Implementation Processes
• Dashboard Customer Care Portal: Proactive tools that provide an interface into Hosted Solutions' trouble ticketing system, contact database and customer survey data.
• Network Based Intrusion Detection Systems
• Access Control Systems
• Lenel Management System
• Network Monitoring and Management Tools: Monitoring configuration information directly fed from the Enterprise System Management tools
• Integrated Service Reporting: Integration of traffic and site usage analysis as well as reports on backup status, bandwidth usage, database statistics, availability levels and other valuable information.
• Foreseer Monitoring of CRAC Units, PDU's, and Generators
• Powerware Powervision monitoring UPS Activity As part of our commitment to excellent customer service, Hosted Solutions Dashboard undergoes continuous reviews and improvements to meet the needs of our customers.

Hosted Solutions Support:

Existing customers can open a trouble ticket through the Hosted Solutions Dashboard. For all other support issues please contact us via the methods below:

Phone: 919-573-0700
Toll Free: 1-877-621-6666
Email:support@hostedsolutions.com
Coverage provided 24/7/365